Warranty & Special Customer Service
Your Fiik Electric Skateboard is covered by a manufacturers warranty for 90 days from sale or confirmed date of delivery to you, against faulty workmanship for....
- Motor Faults
- Computer Control Module
- Radio Receiver
- Wireless Hand Controller Trigger
- Battery (Both SLA & Lithium)
- Truck faults & rubbers
These items are covered under normal use. THEY ARE NOT COVERED if your board has been subjected, but not limited to
- Water Damage
- Impact Damage
- Damage caused beacuse of tricks such as getting air, ramp jumps, grinding of axles or underneath components
- Exceeding excess designed weight loads
However even if it is your fault such as riding your board into the surf ( which we have had) we are always happy to give you free advice on how to problem solve and fix the problem. If you live on the Sunshine Coast or can deliver and pick up from the Sunshine Coast we are happy to change any components over WITHOUT CHARGING LABOUR. This is part of our special service that we offer only to our registered customers. We do not offer this service to customers which have purchased their board from other retailers or online merchants. Because we ONLY SELL FIIK electric skateboards - we know and understand these boards inside out - buying from us you purchase with confidence knowing that you are always covered in the event of a warranty claim or a riding event not covered by our warranty.
Because we are so experienced in this field please note that if you ring up with a skateboard warranty issue we will diagnose this over the phone to a very specific level, so if you have done something you should'nt please let us know 1st !!!!
Our Refunds Policy
- We do not offer refunds if you change your mind.
- We do not a refund if the courier company delivers late for a specific date for any reason natural or corporate. Always make sure you order in time to cover any of these eventualities.
- in the unlikely event that your board is lost enroute to your delivery address we will organise a replacement board after we have undertaken reasonable investigation with the courier company. We do not offer refunds for lost deliveries only replacements.
- If the wrong product has been sent out we will organise to pick up the wrong product and send out the right product at out cost. We do not offer refunds if through this process you change your mind
- in the event that you still want a refund we will charge a handling fee of 20% of the invoice order, plus charge the cost to pick up the order item from your address. The remaining balance of payment will only be issued once we have checked that the returned package upon delivery to our warehouse is in a resalable state as it was when it was delivered to you.
- In the event that the skateboard or product returned has been used or deemed to be used (ie marks on deck, wear on tyres, scratches, dirt etc), we may discount the board or product by up to 50% - so please be very careful not to use any product you are not happy with and then request a refund.
Once everything has been checked we will refund the amount back to your credit card or bank account on file used to make the purchase within 14 days with an email explaining the charges and fees.